 | | | There is very little chance that functions are coming back in a big way this year. Restaurants and bars will be under financial pressure. But the demand for golf is just going to get greater. Are we re-thinking our model?
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| I received several responses from coaches last week that, if I paraphrase, said:
“They don’t understand our role or our contribution. However, we keep providing excellent service to our golfers, and at least they appreciate us”. |
|  | | | If the management does NOT understand your connection to retention, rounds, and golf spend, then how do they measure you? How do they know you’re delivering excellent service? What is the measure of that? Is there a scorecard? |
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