Influencing the industry to appreciate the power of engagement.
 
 
 
A General Manager of some influence in that country’s Club Managers Association was bemoaning his return on investment.

“Upgrading the bar and patio has been a big capital expense and it looks fantastic. But it’s still empty on Friday evening. What would you suggest I do? Can you design me a poster?”.  

I asked him if he’d spoken to his PGA Professionals.

“They can’t design posters” he said.

People create crowds. His empty patio and bar attracts no-one. If PGA Professionals are connected to golfers, then they can create at least a small crowd. In the case of many Professionals I know, a big crowd. It’s a talent.

 
 

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