PGA Professionals are the potential leaders of our industry. That offers them so much potential, but they need to embrace a role with responsibility and develop a skill set that promises greatness.
Reaching out to connect
“Why haven’t we done this the whole time. The members love it. If we knew them before, we’re making deeper connections. If we didn’t know them so well, we’re making new connections. Everyone should be doing it”. - Justin Bevier, PGA Professional, Las Colinas CC 4, on reaching out to members.

Justin and his team have picked up on the messaging from a couple of weeks ago. Each Professional connects with 5 members by phone each day. They have a short chat. "Are they well?". "How’s their golf?". "What would they most like to accomplish as we come out of lockdown?". And those calls are leading to engagements.

Kirsten Pike, one of the team, made 15 calls, and during those calls was able to book 12 lessons.

Yes, the revenue is important to Kirsten. But right now, Kirsten isn’t going back to the old normal. She’s going forward to a new normal - one where human connection is what counts. 

She is bravely using her human skills. And the golfers and members
love it.

Legally Privileged Disclaimer
Internet communications are not secure and therefore RetailTribe does not accept legal responsibility for the contents of this message. The information in this email and any attachment to it is confidential and is intended for the addressee only. Any unauthorised disclosure, use or dissemination of the contents in part or whole is prohibited. If you are not the intended recipient please return it to the sender and delete it. Any views or opinions presented are solely those of the author, and do not necessarily represent those of RetailTribe unless otherwise specifically stated. This email and attachments have been screened and are believed to be free from any virus. However, it is the responsibility of all recipients to ensure that they are virus free. This email was sent to you by RetailTribe. RetailTribe will not accept any liability for any damage caused by a virus. If you no longer want to receive this email, please
unsubscribe here.